How do I get tech support?
Our experience of running Internet service for the last several years has told us that email support is the most effective way to provide and get tech support. We have a built-in trouble ticket system, which enables our support team to get into your account directly so find out your problem quickly and solve the issue effectively. Please submit all your tech related questions through this trouble ticket system within your control panel to insure a timely response from our support team. In case the access to your control panel is unavailable temporarily, you then send questions to info@1ecommerce.com.
What info do I need to know to use your hosting service?
When we design your website, we will include our hosting service if you do not have one. Our web hosting service's H-Sphere control panel is the best hosting system in the hosting industry and is comprehensive with rich features. To fully utilize its functions, you have to educate yourself by reading online control panel documentations and/or watching related tutorial movies listed on the left navigation area. Our user guides and flash tutorials cover all issues and will answer most of your questions. To help you get started more quickly and easily, we have also prepared a new user jump-start guide that shows the most important issues you should know to take full advantage of our service.
How do I contact you in an emergency situation?
We have been monitoring our servers closely 24/7 with five dedicated computers and will be alerted whenever an error is detected. So we can solve the issue in a timely manner. We also have an emergency contact email info@1ecommerce.com for our customers to report server related problem in an emergency situation. Pease note, this email address is for reporting server problem only. All other messages sent to it will be ignored.
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